| FAQ | |
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| Help Contents | |
1. Is on-line
ordering really secure?
2. Why isn't my browser working with your site?
3. I couldn't find an item on your web site that I know you offer,
can I still order it?
4. Do I have to register to place an order?
5. What if I have a problem with my order?
6. How will I be notified when my subscription needs renewing?
7. How do I change or cancel my subscription?
8. What credit cards do you accept?
9. When will my credit card be charged?
10. What happens when I place an order?
11. What confirmation of the transaction will I get?
12. I forgot my password. What do I do?
13. Are there separate shipping and billing addresses?
1.
Is on-line ordering really secure?
Yes. To make sure your information
is safely guarded, ISI uses a Secure Sockets Layer (SSL). When giving your credit
card number, SSL encrypts all personal information including your card number,
name and address. With this encryption, only ISI is allowed to decode your information.
Since we don't store your credit card number, we also ask you to enter
your credit card number each time you place an order. This provides an extra
measure of security for your order information. More
information about security.
2.
Why isn't my browser working with your site?
Ordering from our site requires the use of an SSL-compliant browser. We recommend
using Netscape 4.X or later, or Microsoft Internet Explorer 4.X or later. For
AOL users, either the 4.0 AOL client for PCs or the 4.0 AOL client for Macs
is recommended. Also, your browser preferences must be set to accept "cookies."
3. I
couldn't find an item on your web site that I know you offer, can I still order
it?
Not all ISI products are available for purchase from the ShopISI site. For
a complete list of ISI products, visit http://www.isinet.com/products/products.html
(this link will open a new browse window). Contact the ISI
sales representative nearest you to purchase a product not offered through
ShopISI.
4.
Do I have to register to place an order?
Yes, you have to register to order from our web site.
5. What
if I have a problem with my order?
Please contact an ISI Customer Service representative
nearest you at any time if you have questions or concerns about your order.
6.
How will I be notified when my subscription needs renewing?
Some
of ISI's products have subscriptions (for example, to receive monthly data).
ISI will contact you when your subscription is up for renewal via e-mail or
regular mail.
7.
How do I change or cancel my subscription?
Contact
an ISI Customer Service representative nearest you.
8.
What credit cards do you accept?
ShopISI currently accepts Visa, MasterCard, and American Express.
9. When
will my credit card be charged?
If
you choose the credit card payment option on the Check Out page, your credit
card will be charged when you click the Purchase button.
10.
What happens when I place an order?
You
are billed or your credit card is automatically charged (depending on the payment
option you chose). ISI will process your order within 2 business days and will
prepare your initial shipment and/or access details.
11.
What confirmation of the transaction will I get?
ShopISI displays
an Order Confirmation page when you click the Purchase button on the Check Out
page. Print this page for your records. We also send you a confirmation by e-mail.
12.
I have forgotten my password. What do I do?
Click
the "Forgot your password" link on the Welcome to ShopISI page to
open the Password Assistance page. On the Password Assistance page, enter your
Login ID and e-mail address (the one you gave when you registered) and ISI will
e-mail you your password.
13.
Are there separate shipping and billing addresses?
No. The address
you provide when you register will be used for shipping and billing (if you
choose the Bill Me option on the Check Out page).